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5

Quick and Friendly Response by Elliott for my Disabled Car When my car wouldn't start in a shopping center parking lot, I called AAA, resigned to a long wait from past experience.The call was assigned to Virgil's, and Elliott was at my vehicle within 20 min. Both he and the Virgil's dispatcher were friendly and courteous. Elliott actually had to come out twice. The first time he got my car started with jumper cables, but it stalled out about a half mile down the road and again wouldn't start. Elliiot again quickly showed up, and this time he took the car in, dropping me off at my apartment along the way.

5

Elliot came to my aid when my van had a flat. He was quick, knowledgeable and friendly. Thank you for the great service!

4

This was my first oil change at Virgil's. My car was taken in within 15 minutes of my scheduled appointment time. The desk attendant's during my wait were polite, kind and attentive to my needs and questions. It was the first time I have ever paid $50 for an oil change. The "full service" and the normal change should be offered/disclosed each time. The availability of transportation of a customer who plans to wait should be offered as an alternative to waiting on each visit. The oil that is available should be determined and any cost difference above bulk should be disclosed. I requested 5w30 bulk oil and 5w20 was put in. Small deal but not what was requested. Opportunities for improvement: Put the TV in a location closer to the seating area. Provide a remote. The parking is a mess. Consider your options relating to towed vehicles in the front parking area and labeled Virgil's customer parking if possible. Reduce congestion if you can. The magazines provided are a mess. Get some wall racks maybe. Not to worry, I will return for future auto servicing.

4

I had to get my car towed. Elliot was very nice and seemed very knowledgeable.

5

Elliot was great! He got to us as soon as he could was very friendly and polite. Went above and beyond to make sure we were home safe. Thank you.

5

Great service and customer appreciation!!!

5

Professional and courteous staff. They do great work at a fair and reasonable price.

5

Had a car issue & was able to schedule repair for the very next day. They shuttled me from shop to home, and back again. Definitely recommend Virgil’s for car repair.

5

Elliot showed up with good equipment, a pleasant attitude, and ready to work. He did a great job of pickup and delivery. I would ask for him again.

5

Wow!! Nicest guy ever! Elliot helped us with towing our car and went above and beyond his duty! You’ve got an excellent employee here!!!

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