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1

Called virgils cause I went in the ditch I understand there is other people waiting but it's an hour past the picked up by time and no one has even answered . If my truck wasnt running I'd be dead by now. Go elsewhere unless your ok with putting your life at risk. THEY NEVER INFORMED ME THAT THEY CANCELED THE DISPACTCH so I've been sitting in the ditch freezing for nothing

Was this a AAA call? I will be looking into this first thing. We do not cancel calls, if it’s roadside assistance or AAA those calls can and do cancel by digital dispatch and we no longer have your info to call. I’d like to know more if you wouldn’t mind calling us at 507-288-3600, and ask for Royal. Thank you, I looked through all of our tows and your name did not come up in private, AAA, or road side service. Are you sure it was Virgil’s?

- Virgil's Auto Repair and Towing
5

I was heading into work today, taking it slow, due to icy roads. My usual exit was blocked off by a stalled semi, so I had to take an alternate route. I eventually end up on the wrong road, and began making a U-turn when my passenger side ended up in the ditch. I couldn't make it out, butt a man named Roy was nearby, and he offered me not only a tow, but a ride to work as well. Both were highly appreciated, and he is the best person I have ever met. The vehicle was towed to where I work, which was incredibly useful. You are all awesome.

5

I was going slow due to bad weather and lost control of my vehicle and went into the ditch on highway 63. I was scared and frantic and a gentlemen named Cody came over to me in his personal truck off duty and used that to protect me from getting hit by any on coming traffic. That meant a lot to me. Who really wants to take a chance on damaging their personal property for a stranger and he did without even batting an eye. It takes a genuine heart for someone to do that and I am forever greatful for that. I will recommend this towing company FOREVER! Thank you Cody for calming me down and keeping me safe.

5

We had slipped off our friends drive into a couple feet of snow, wedged into shrubbery besides. Cody arrived 10 minutes earlier than expected. He knew exactly how to extract the car and was very careful and professional. We were so happy and would definitely recommend Virgil’s to friends.

5

Good prompt service on a very cold day. I will add however, that the original responder for the AAA service either didn't have the equipment or was not familiar with breaking into the car since car lock was frozen so the vehicle could be started. When 2nd two truck came, he was able to open car within minutes and get the car going. Very prompt service in replacing battery.

5

Incredible customer service! The guy who popped out to tow our broken down Jeep was super friendly and truly went above and beyond to help us. I would strongly reccomend them when you are in need. I will definitely go to them in the future!

Thank you very much for the positive review! We are happy to help!

- Virgil's Auto Repair and Towing
5

Not sure who the driver was that pulled my teenage Daughter and her friends out this morning,but thank you and thank you for joking around with her about being in the ditch,it turned a scary situation around and she was glad she had you to pull her out.

5

Matt, was great. Very perfossional. Helped me out.

5

Always friendly and caring even when it doesn't turn out to be fixable. Thanks for braving the nasty weather to help the stranded!

5

Virgil's Towing is the BEST! It was a foggy icy day at 3:45am on my way to work and 2 deer jumped right in front of my car and run me off into a snowy ditch. I had been calling triple A for over a day and AAA said they were working on it but couldn't get anyone at this point because of our weather, (not even to be put on a list.). A few hours later the roads were good and fog cleared so still nothing from AAA so the next day I called AAA and still got no where with them so I said if I call someone and find them myself, which I no I can, is AAA going to pay for it? They said yes as long as it is a towing company. First on my list called Virgil's they were so kind and said it might be the afternoon before they could get there but about an hour later they where there. Austin was very kind to pick me up so I didn't have to walk to my car and in a very short few minutes I was out! Thank you Virgils and Austin. I greatly appreciate you! Take note AAA put Virgils on the top of your calling list. They are the best!!

Thank you for your positive feedback! Earn $5 off your next visit by completing a Google Review on your experience with Virgil's Auto Clinic & Towing. We are hoping for a 5 Star rating, if for some reason you feel you can not give a 5 Star review, please reach out to us and let us know how we can improve our service to you. Enter the link in your web browser to write your Google review - https://search.google.com/local/writereview?placeid=ChIJzY0dmHJf94cRcwjSMuq1UOg We appreciate your time and thank you in advance! Sincerely, Virgil's Auto Clinic & Towing Staff

- Virgil's Auto Repair and Towing
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