Let us begin with Punctuality. Here I am at 7:45 on one of our coldest nights in a neighborhood I don't know and guessing that it will take forever to get a tow. Scott was there within 1/2 hour which by my towing experience is like RIGHT AROUND THE CORNER. He was on it. My battery was so dead he had to recharge his portable battery, once for sure, maybe twice, I don't know. I was frantic. Which leads me to point number two: Professionalism. I had just had a very unnerving experience in a strange area on a cold night and I was a MESS. Scott was super calm, explained and kept explaining to me what was going on, what was happening next. I totally trusted this guy. He was respectful, calming, assuring and completely in charge of the situation. I just turned it over to the universe and scott. Which brings me to overall quality. I have heard good things about Virgil's but not really had any experience of my own til tonight. If this young man is emblematic of what your company stands for, how they operate, you need about ten more of him, cause he is wonderful. you have a good thing in him and I hope he also has a good thing in you because tonight, your team made my life a little calmer, alot better and frankly, a lot more likely to believe that people still want to help each other. Thank you.