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5

I’ve done my last several oil changes here and just recently had an alignment done. Virgil’s is always very friendly and prompt. There is always concern at any mechanic of them trying to sell you things you don’t need but Virgil’s is very trustworthy and doesn’t try to push unnecessary services.

4

Good service and honest people, but expensive compared to the other folks in Rochester.

5

Great pricing, friendly service, timely, overall wonderful experiences with Virgil's!

1

Waited an hour and a half on a truck that never showed. All because they neglected to tell AAA that they didn't have a truck capable to go 80 miles.

5

Absolutely BEST experience ever under the circumstances; came from out of town for an appointment and ended up stranded as our starter went out. Not only was the towing quick and pleasant (thank you Lynn) but the gentlemen at the shop made us feel at ease (Ron and crew). The courtesy van offered us a lift anywhere we wanted while Ron worked behind scenes to ensure our original starter was under warrantee. We were worked into their busy schedule and were back on the road quickly. Recommend this place hands down. Thank you for your professionalism!

4

Was very fast service. There was a slight attitude but perhaps he had been having a long day. Over all satisfied!

1

Don't call these guys if its slippery out, they'll take 3 hours to show up then say it's too slippery to tow...

We are under new ownership, that would not happen with the new management team. Give us a call to experience the difference

- Virgil's Auto Repair and Towing
1

Disgusted. Car was towed here from parking lot that was right down street for $269,litterly 2 second drive. They said my vehicle was not in between parking lines. Well sorry its the middle of winter and just snowed 4 inches 2 days ago. There are no cars in between lines, if at all in straight rows. Im sure this place has a contract with the parking lot company to tow vehicle's. They said there were a few other vehicles towed aswell. That being said im sure they have a guy that sits around the lot picking up cars for easy money. They gave me no picture of my car and no clear reason for the tow. Very funny also becasue ive parked in the lot across mayo over 100 times, well i guess it is what it is. Some people are out to screw other people over

Unfortunately we are only called and told who to tow from the lot, we don’t choose ourselves, we are simply hired to do the tow. Sorry it happened, never a good day to get a vehicle impounded

- Virgil's Auto Repair and Towing
5

Great service! Towing service was extremely helpful, friendly, and "i'll take it from here" attitude on probably their busiest day, -10 degrees! Reasonable priced labor/repair and fast follow up call on the issue! Administrative people were helpful on invoicing/payment!!

5

Very VERY impressed with the impeccable service I received when my battery died in the frigid cold, I had to call roadside assistance. Virgils was sent out and they were at my house within 5 minutes. The employee was incredibly kind and took care of my vehicle immediately. Bless YOU ALL. Thanks so much for everything today. I am so thankful.

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