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2

Incredibly poor customer service. The owner in particular is incredibly aggressive and not customer service oriented at all. If you go to Virgil's you better hope that you don't have a problem because there will be no effort to resolve it. While Virgil's may have had a good reputation at one time the current owner/manager, Ron Nelson, is doing everything he can to destroy it. I would never visit this place and business and if I needed an emergency tow I would try and find any other service in the area.

2

Vehicle was towed to Virgil's Auto. When the driver arrived on scene I confirmed he was there on a AAA call and that he could use my AAA member card. Unfortunately I did not have my card on me at the time so the driver said I could call the next day and give them the information. When I called I was told that they were not there for AAA and that I was responsible for paying full cost for the tow. The rep wouldn't discuss options and suggested I call AAA and get reimbursed. I would not be upset about this except I was led to believe one thing and then told another during a very vulnerable time. If I had been made aware I would have dealt with it immediately but was never given the option.

5

Great service with competitive prices. Thanks for the years of service

5

Our 1985 VW Westfalia camper ground to a halt out on the freeway near Rochester on our first night of a 3 month roadtrip. Visons of it all ending before it had really begun passed through my brain. The tow truck dropped us at Virgil's. 7am I got up and wandered into the shop. They said they'd get us in right away (they have seven bays at least) and we could go have breakfast a block down. After a terrific breakfast and a couple annoying visits I made to the brothers to pester them with questions and to see the car, then about a half hour into a tea at a coffee shop, they called and said it was ready. We had burned up a wheel bearing, which after some internet research can run from 150$ to over a grand depending on what all is damaged. At 9am we rolled out of there, for only $188. They had found parts to fit, done the work, and we were on our way. I could not be any more pleased - terrific and honest and fast and reasonably priced service. Thank you gentlemen.

5

My bearing went bad 1 week after Virgil's fixed it. Brought the car back...fixed under warranty for free! I can't recommend Virgil's highly enough.

1

over price, rip-off not honest I got really bad bad experience with this place, I WILL NEVER COME BACK. If you not listen from me, you will be sorry. Im 100% sure

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