I would never recommend this place to anyone. Ever. Sure, they are AAA certified, but don't let that fool you into thinking that they will take good care of you. My car was recently totaled in an accident, and stored in their lot. First issue- they wouldn't even tell me where my car was, demanding payment (for overpriced services) before giving me any information. That seemed to be the standard answer for any question I asked, whether or not it prompted that response, "we won't until your car is paid for." (Note: having the money was not the issue, which I assured them of, but they made it hard even to pay!) The staff were rude at best (except the young man in the lot), causing me to leave absolutely disgusted. Bruce (who I think owns the place) and the lady on phones were terrible; angry, assumptive, and defensive without provocation. In fact, it took me outright telling them to drop the money issue and answer my questions before anything started to be resolved. Poor service aside, they try to rip you off trading in the vehicle. I was told that they could do $100, a stretch for them, trade on my $400 bill (adding, of course, that they would give me nothing until it was paid in full). After that, they proceeded to try to pressure me into making a fast decision. Luckily, I called Oronoco Auto Parts and Automotive Recyclers for quotes before accepting- their LOWEST quote more than quadrupled the original, even including towing! So no matter what they tell you, you WILL be able to recover more for your car. Do not let them pressure you into a decision. I hope this review saves some people from the headache I had to go through. I guarantee you will be much happier somewhere else!