I was having some car trouble and and had stopped at the west Kwik Trip in Byron, I'd decided to call a tow as I wasn't sure what was wrong. Elliot was the driver that came to pick up my car, he was quick to arrive, calling regularly to give updates to where he was and how long he'd be. I waited roughly half an hour and upon his arrival he was friendly and helpful. I would specifically like to recognize just how helpful he was to me, in that he looked at my car and immediately pointed out the problem which was to my extreme relief just missing lugnuts. He immediately offered solutions, suggesting I look up local parts stores and he'd tow it there and help me jack it up and get on my way. I decided to bring it to the shop anyway since he did also point out the studs may be stripped. All being said and done, I have no complaints and much praise to offer. I highly reccomend Virgil for towing and can honestly say Elliot was great.