Rochester Auto Repair

Very friendly and came quickly. They even helped me follow up with the place I had my car towed to afterward.

They changed their hours. They don't seem to care about their customers. Just locked up and kept my keys and went home. When I called the store the truck-tow drivers said they couldn't help me. I have picked up my car after work in the past. Nobody said a word when I said I'm off at 19:30 see you tonight. Not even a text (yes, I have received a text from them in the past.) I commute to work so after a 12.5 hr shift instead of picking up my car and going home... I got to sit on the sidewalk for over two hours waiting for my Husband to come get me. If this would have been 3 days in the future i would have been abandoned my Husband will be out of town for a business trip. Very dissatisfied Virgils.

Whoever the lady is that answer the phone is super ride. Even hung up the phone on me while I'm trying to make arrangements for the car. Had an attitude the whole time like it's my fault my car broke down. I'm sure Virgils does good work but damn, the worst customer service. If someone knows her, let her know she needs an attitude change. IT'S YOUR WORLD LADY, YOUR WORLD, WE'RE JUST LIVING IN IT. AM-I-RIGHT?

This place is the best. I love that they will ferry you to and from the garage. Real old school service

Guys are great just had my car die on me, and they were there in 15 minutes. Great price too!! Definitely will go to these guys again, didn’t get the guys name but he was wearing a hat with an American flag so if you see this you’re great!!

Great customer service -- friendly, knowledgeable, and highly competent. Excellent maintenance and repairs at fair prices. I've never encountered a problem that Virgil's couldn't fix, including some stuff I thought maybe only the Toyota dealership could do for my car. I've only needed to be towed once, to get me home again after a winter ditch dive on I-90 near Dexter (oops), but the towing experience was fine since it went smoothly with no problems and the driver was very...